Job Title

Job Description Summary

Job Description

Essential functions and responsibilities:

• Responsible for driving a proactive strategy to expanding our relationship with clients, including but not limited to:
• In coordination with the account planning process, develop an overall vision for to increase client value and C&W service delivery and revenue growth across service lines, which could include: Facilities Management, Project Development, Transaction Management, Portfolio Administration, EH&S, Sustainability, Supply Chain and/or Workplace/Consulting.
• * Create a robust relationship map and strategy; proactively connect with clients and gain a thorough understanding of overall business goals and strategies in order to ensure client satisfaction and identify opportunities to partner further.
• Provide thought leadership and proactively seek out innovation and efficiency opportunities across the enterprise; evaluate opportunities to embed into accounts in order to improve operational metrics.
• Partner with Quality team in order to evaluate growth opportunities and changes required to improve likelihood of contract renewals.
• Infuse a culture of client excellence and growth into the account leadership teams; provide access to the latest innovation and ideas and create environment that fosters identification and resolution/execution against new opportunities and potential risks.
• Lead multi-disciplinary teams preparing responses to RFPs and presentations for clients within respective territory.
• Set and measure operational and financial goals for client accounts within respective territory;
• Ensure the implementation and superior delivery of all contracted deliverables, including measurable value-add, innovation, continuous improvement and overall client satisfaction.
• Coordinate and participate in regular performance reviews between clients and C&W, as outlined in the contract or required, enhancing client relationship, improvement opportunities and managing suitable action plans.
• Develop and maintain strong client relationships clients, vendors and partners
• Responsible for P&L on all regional accounts, including budget and forecast development, monthly business reviews and achievement of EBIDTA targets.
• Instil a strategic, data driven approach with all account team members on behalf of client.
• Ensure that fixed compensation services under client contracts are realized and variable compensation opportunities are maximized to improve business unit and company profitability
• Oversee risk mitigation and dispute resolution for client and C&W
• Provide leadership and active management of a client-first culture:
• Build highly engaged, top talent workforce with focus on client needs, satisfaction and positive KPI results; Partner with service line leaders to build and create a culture of trust and teamwork across business lines
• Partner with HR to conduct quarterly talent reviews to understand development needs, succession planning and changing client needs.
• Develop a working knowledge of C&W platform resources including service line leads, marketing, research, technology and core best practices to enhance overall client satisfaction and sales efforts
• Key competencies:
• Customer Relationship Management
• Leadership
• Communication (oral and written)
• Financial Management
• Business Acumen
• Important education:
• Bachelor's degree required
• Master's degree or MBA preferred

Important experience:

• 15+ years' experience, 10 years of experience in occupier services or outsourcing services preferred
• Competency in one or more of the core service lines
• Financial analysis and computer literacy with knowledge of applicable software packages
• Experience in resource allocation and implementation
• Superior relationship building and management skills along with solid interpersonal skills
• Additional desired qualifications:
• Strong leadership and management skills dealing with issues ranging from senior level to administrative; Ability to deal with sensitive issues in a professional manner.
• Demonstrated ability to identify and close cross-sell opportunities
• Strong communication, negotiation and expert analytical skills
• Computer: Strong proficiency with MS Office Suite, including ability to perform internet-based research
• Knowledge and experience in resource allocation and implementation concepts
• Team oriented approach
• Ability to balance integration of internal requirements of policies/procedures with those of the client
• Ability to comprehend, analyze, and interpret complex business documents.
• Ability to make effective and persuasive presentations on complex topics to employees, clients and Sr. Management

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.